Medical Information Services

Our 24×7 Integrated PV & MI Response Centers for efficient intake and follow-up coordination

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    Together for Accurate and Reliable Medical Information

    Our 24×7 medical information contact centers are equipped with state-of-the-art technology which offers customizable, multichannel and multilingual support to biopharmaceutical and medical device companies worldwide. APCER provides you assurance that patients and healthcare professional needs are handled accurately, consistently and with the urgency you expect, and our processes are fully regulatory validated ensuring compliance.

    End to End Medical Information Services

    Response to and follow up on:
    • AEs
    • Medical Inquiries, and
    • Product Complaints
    Response to and follow up on:
    • AEs
    • Medical Inquiries, and
    • Product Complaints
    Development and maintenance of standard and custom response letters and FAQs
    Development and maintenance of standard and custom response letters and FAQs
    Training of field force and MSLs
    Training of field force and MSLs
    Clinical trial support
    Response to and follow up on:
    REMS support
    REMS support
    Patient and HCP engagement programs
    Patient and HCP engagement programs

    APCER: Your Trusted Medical Information Partner

    Integrated PV services provide a holistic safety approach through seamless information and data flow with well-defined metrics and real-time data analytics.

    Services delivered by trained & experienced physicians/HCPs

    Multi-lingual support, scalable to 100+ languages

    Ability to handle unpredicted call volumes

    Resilient infrastructure across 3 global contact center facilities (US and India)

    Coverage in 50+
    countries

    Multi-therapeutic experience

    Integrated PV & MI Services

    Compliant to Quality and Data Privacy Industry Standard

    ISO 9001: 2015

    The globally recognized and accepted standard for QMS validates our unwavering commitment to excellence in quality.

    ISO 27001: 2013

    The gold standard for ISMS reiterates our long-standing commitment to adopt the best security practices for employees and customers.

    ISO/IEC 27701:2019

    The accreditation endorses our perpetual pursuit to achieve excellence in data privacy and providing enhanced assurance to our clients.

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      Please note that by submitting this form, you consent to your personal data being processed in alignment with our Privacy Policy.