Managing Seamless Transition and Establishing KPI driven Operations

Managing Medical information (MI) services in-house is a major challenge for any pharmaceutical company. Read how APCER’s medical information team supported a global biopharma company in managing seamless transition of MI operations from its existing service provider to APCER. The team efficiently provided customized support and ensured scalability of processes to handle spikes in medical inquiries. APCER also worked with the company in improving their current processes and ongoing monitoring of key performance indicators (KPIs) on real time basis.